TechTriad, Inc. Privacy Policy

Last Updated: July 7, 2018

TechTriad is committed to protecting and respecting your privacy. This Privacy Policy (this “Policy”) sets out how we collect and process personal information about you when you visit our website at www.techtriad.com, when you use our contact and quote forms, when you use any of our online services (our “Services”), or when you otherwise do business or make contact with us.

Who are we?

TechTriad, Inc. is a web development firm with customers in the United States. Our business operates out of Greensboro, NC. Please read this policy carefully to understand how we handle and treat your personal information.

What information do we collect?

SUMMARY:

TechTriad collects data to enable us to operate the Services effectively, and to provide you with the best experiences on our website and our Services. You provide some of this data to us directly, such as when you use our contact and quote forms, subscribe to a newsletter, respond to a survey, attend a webinar, engage in screenshare training or help, apply for a job, make an inquiry through our website, contact us for support at our remotely-hosted helpdesk, or contact us as a prospective customer, vendor, supplier, or consultant. We obtain some of your data by recording how you interact with our website and our Services by, for example, using technologies like cookies. We also obtain and process data in the context of providing the Services. We may collect your name, company, job title, email address, website URL, website back-end login and phone number.

What do we use your information for?

SUMMARY:

We use the data we collect to operate our business and to provide the Services to you. This includes using the data to improve our Services and to personalize your experiences. We may also use the data to communicate with you to, among other things, inform you about your account, provide website security updates, send news or updates and give you information about the Services. We may also use the data to manage your email subscription to our news and updates, improve the relevance and security of our website, respond to user inquiries and send you periodic communications about our Services. We do not send advertisements to members of our mailing lists, but we may include information from companies that build and maintain tools used on your website if that tool has a major change or security announcement that may impact your website. We will also send individuals information about related services, like hosting companies, that may be suitable for your website.

How do we protect your information?

We implement several; security measures to maintain the safety of your personal information when you enter or submit your personal information on our website. Our website is hosted using SSL. All supplied information you provide is transmitted via Secure Socket Layer (SSL) technology, and then housed in a contact database only accessible by those authorized with access rights to that system, and we keep the information confidential. We do not ask or require you to submit confidential information online. We collect your name, company, email address, phone and website URL plus your choice to explain your reason for contacting TechTriad, Inc.

We may transfer your personal information to a third party as part of a sale of some or all our business and assets to any third party or as part of any business restructuring or reorganization, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

How do we insure that our processing systems remain confidential and available?

SUMMARY:

We implement several measures to ensure that our processing systems remain confidential and available. Specifically, we have implemented processes to help ensure business continuity and disaster recovery. We commit to maintaining strong physical and logical access controls.

Do we use cookies?

SUMMARY:

Yes, our website includes some cookies from third-party vendors whose tools we use. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. You can choose to disable cookies, but if you do, your ability to use or access a few parts of our website may be affected.

Do we disclose any information to outside parties?

SUMMARY:

We share your personal data with your consent, or as necessary to provide the Services to you. We also share your data with vendors working on our behalf; when required by law or to respond to legal process; to protect our customers; to protect lives; to maintain the security of our Services; and to protect our rights or our property.

How to Access and Control Your Personal Data

SUMMARY:

You can request a copy of your personal data for many aspects of the Services by contacting TechTriad. We occasionally set up accounts for you with other vendors such as web-hosting companies and theme developers (whose own privacy policies apply) and the login information and any licenses or software you purchase are provided to you by those vendors. TechTriad uses those licenses and software to perform website structural updates (“Monthly Updates”) for your website if you choose to join our Monthly Update program for your website. You purchase any required software (“themes” and “plugins”) and you own the licenses and the right to use that software or plugin on your website.

You can also opt out from receiving news, update or rare marketing communications from us by using the opt-out link on the communication. You can always choose whether you want to receive news, update or emergency communications from us. We do not advertise third-party products via email newsletters except if a product has announced a major change or security weakness that may impact your website.

Third Party Links

Occasionally, at our discretion, we may include or offer third party products or services on our website or through our Services. If you access other websites using the links provided, the operators of these websites may collect information from you that will be used by them in accordance with their privacy policies. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Where we Store and Process Personal Data

Personal data collected by TechTriad may be stored in the United States or in any other country where TechTriad affiliates, subsidiaries or service providers maintain facilities. The storage location(s) are chosen so we can operate efficiently, to improve performance and to create redundancies in order to protect the data in the event of an outage or other problem. We take steps to ensure that the data we collect is processed according to the provisions of this Policy, and the requirements of applicable law wherever the data is located.

Data Retention

SUMMARY:

We may retain your personal information as long as you continue to use the Services, have an account with us, or for as long as is necessary to fulfill the purposes outlined in this Policy. You can ask to close your account by contacting us as described above, and we will delete your personal information on request if your financial obligations to TechTriad, Inc. are up-to-date.

We may, however, retain personal information for an additional period as is permitted or required under applicable laws, for legal, tax, or regulatory reasons, or for legitimate and lawful business purposes.

Changes to our Privacy Policy

We will update this privacy statement when necessary to reflect customer feedback and changes in our Services. When we post changes to this statement, we will revise the “last updated” date at the top of the statement. If there are material changes to the statement or in how Toby will use your personal data, we will notify you either by prominently posting a notice of such changes before they take effect or by sending you a notification directly. We encourage you to periodically review this privacy statement to learn how Toby is protecting your information.

How to Contact Us

If you have a technical or support question, please send us an email at info@techtriad.com.

If you have a privacy concern, complaint, or a question for TechTriad, Inc., please contact us by sending us an email at info@techtriad.com. We will respond to questions or concerns promptly.

Unless otherwise stated, TechTriad, Inc. retains a minimal amount of your personal data that we collect through the Services subject to this statement. Our business address is 3702 Watauga Drive, Greensboro NC USA 27410.